Frequently Asked Questions

678id requires a valid government-issued identity document to comply with Know Your Customer (KYC) standards. Accepted documents include your Indonesian National Identity Card (KTP) or a valid Indonesian passport. Upload clear, unobstructed colour photos of the front and back of your KTP (or the photo page of your passport) through the verification section of your account dashboard. Most submissions are reviewed within 24 hours on business days.

Verification is most commonly delayed or rejected because uploaded images are blurry, cropped, or the document has expired. Ensure your KTP or passport photo is taken in good lighting with all four corners visible and no glare covering the text. If your document was rejected, re-upload with improved image quality. If the issue persists, contact 678id's 24/7 live chat support and our team will guide you through the process personally.

On the 678id login page, click "Forgot Password?" and enter the email address linked to your account. You will receive a password reset link within a few minutes — check your spam or promotions folder if it does not appear in your inbox. If you no longer have access to the registered email address, contact our support team via live chat with your username and KTP details so we can verify your identity and restore access securely.

No. 678id operates a strict one-account-per-person policy. Each member is permitted exactly one account linked to their identity, email address, mobile number, and payment method. Duplicate accounts are detected automatically during KYC verification. If a duplicate is identified, both accounts may be suspended and any bonus winnings generated on the secondary account will be forfeited. If you believe a duplicate was created in error, contact support immediately.

Yes. 678id offers togel (Indonesia's traditional numbers lottery), including popular markets such as Singapore Pools (SGP), Hongkong (HK), Sydney (SDY), and several regional draws. Players select 2D, 3D, or 4D number combinations and win if their selection matches the officially drawn result. Draw schedules follow the source market's published timetable, converted to WIB. Minimum stakes, prize tables, and discount structures are clearly displayed on each market's betting page inside your 678id account.

Mix parlay (accumulator betting) allows you to combine multiple match selections — across EPL, La Liga, Serie A, Bundesliga, Champions League, BRI Liga 1, and other leagues — into a single bet. All selections must win for the parlay to pay out; if even one leg loses, the entire bet is lost. The more legs you add, the higher the combined odds and potential return. 678id requires a minimum of 3 legs per mix parlay and sets no limit on the number of legs, subject to individual market rules.

678id hosts hundreds of slot gacor (high-payout slot) titles from leading studios including Pragmatic Play, Pocket Games Soft (PGSoft), NetEnt, Microgaming, Spribe, and others. RTP (Return to Player) is the theoretical percentage of wagered money a slot returns to players over a statistically significant number of spins. For example, a slot with 96.5% RTP returns Rp 96.500 on average for every Rp 100.000 wagered over time. 678id only hosts games with independently certified RTP values, which are displayed on each game's information panel.

Yes. The entire 678id platform — sportsbook, live casino, slots, togel, and card games — is fully optimised for mobile browsers on both Android and iOS devices. There is no app download required. Simply open your preferred mobile browser (Chrome, Safari, or Firefox), navigate to 678id.app, and log in. The interface scales automatically to your screen size. For the best mobile experience, we recommend using a browser updated to its latest version and connecting over Wi-Fi or a 4G/5G network for uninterrupted live-game streaming.

678id enforces a strict 21+ age requirement for all members. This is verified through our mandatory KYC process — every new member must submit a valid KTP or passport before deposits and withdrawals are enabled. Any account found to belong to a person under 21 will be immediately and permanently closed, deposits returned to the originating payment method, and any associated winnings forfeited. 678id takes underage gambling extremely seriously and will not compromise on this policy under any circumstances.

Log in to your 678id account, navigate to Settings → Responsible Gaming, and select Deposit Limits. You can set a daily, weekly, or monthly IDR cap on how much you deposit. Limits take effect immediately once saved. Reducing a limit is instant; increasing a limit requires a mandatory 7-day cooling-off period before the higher limit becomes active — this protects you from impulsive decisions in the heat of the moment. You can review or adjust your limits at any time from the same menu.

Self-exclusion permanently blocks access to your 678id account for a minimum of 6 months, with options extending to 1 year, 3 years, 5 years, or indefinitely. During the exclusion period, all betting, deposit, and bonus functions are disabled, and your account cannot be reopened early under any circumstances. To activate self-exclusion, contact 678id's support team via live chat or email at [email protected] with the subject line "Self-Exclusion Request." The request is processed within 24 hours and a confirmation email is sent once active. Your remaining balance is returned within 5 business days.

If gambling has stopped feeling like entertainment and is affecting your finances, relationships, or mental health, please take action now. Start by using 678id's built-in tools: set deposit or loss limits, activate a time-out, or initiate self-exclusion via live chat. For professional support, consider reaching out to Into The Light Indonesia or Gamblers Anonymous, which offers online meetings accessible from anywhere in Indonesia. 678id's trained responsible gaming specialists are available 24/7 via live chat — type "responsible gaming" in the chat window to be connected immediately.

678id protects all personal and financial data using 256-bit SSL/TLS encryption across every page of the platform. We do not store full card numbers or bank account credentials on our servers. Access to sensitive account data is restricted to authorised personnel only and is governed by our strict internal data handling policy. 678id never sells or shares your personal information with third-party marketing organisations. For complete details on how your data is collected, stored, and used, please review our Privacy Policy.